Refund policy

LinSue Return & Exchange Policy

At LinSue, every single item is custom-printed just for you at the time of your order. Because we do not keep a warehouse of pre-printed inventory, we are unable to accept returns or exchanges for buyer’s remorse or incorrect size selection.

We highly recommend reviewing our size charts (included on every product page) before completing your purchase to ensure the perfect fit.

Damaged, Defective, or Incorrect Items

If there is an issue with your order, we want to make it right! If your item arrives damaged, has a clear printing defect, or you received the wrong item/size entirely, we will gladly arrange a free replacement or a full refund.

How to report an issue:

  1. Contact our support team at Jvue@LinSueshop.com within 30 days of receiving your package.

  2. Provide your order number.

  3. Attach clear photos showing the issue (e.g., the damaged area, the print defect, or the size tag if the wrong size was sent).

Once verified, we will immediately send out a replacement or process your refund. You do not need to mail the damaged item back to us.

Lost Packages & Incorrect Addresses

  • Incorrect Address: Please double-check your shipping information at checkout. If a package is returned to our printing partner due to an incorrect or incomplete address provided by the customer, you will be responsible for the cost of reshipping the item.

  • Lost in Transit: If your tracking information shows your package has stalled or hasn't updated in over 10 business days, please reach out to us so we can investigate with the carrier and arrange a replacement if it is deemed lost.

Thank you for supporting LinSue and understanding our custom production process!