Shipping policy

LinSue Shipping Policy

Thank you for shopping with LinSue. Because every item in our store is made-to-order, your items are crafted specifically for you after your purchase is completed. Please review our shipping guidelines below to understand our production and delivery timelines.

1. Production & Processing Times

  • Standard Processing: Please allow 2 to 4 business days for your order to be produced and prepared for shipment.

  • Peak Seasons: During high-volume holiday seasons, standard production times across our network may extend slightly to 4 to 7 business days.

  • Note: Production time represents the manufacturing process and does not include shipping/transit time.

2. Shipping & Delivery Estimates
Shipping costs and estimated transit times are calculated automatically at checkout based on your delivery address. Please note that we do not offer express, expedited, or overnight shipping at this time. All orders are shipped via standard delivery methods.
  • Domestic Shipping (US): Typically takes 2 to 5 business days once shipped, utilizing standard ground carriers.
  • International Shipping: Typically takes 10 to 30 business days once shipped, depending on the destination country and local customs processing.
Free Standard Shipping
We are pleased to offer Free Standard Shipping on all orders of $25.00 or more within the United States (before taxes and after any discounts are applied).
Please note that our free shipping offer applies strictly to domestic Standard Shipping. International shipments are explicitly excluded from this promotion and will incur regular shipping fees calculated at checkout.

 

As soon as your order leaves the production facility, you will receive a confirmation email containing a tracking number. Please allow up to 48 hours for the carrier to update the tracking link status.

3. Multiple Packages

Because we utilize specialized production facilities to craft different items (such as apparel and home decor), items in the same order may occasionally be produced at different locations. If this happens, your order will arrive in multiple packages, and you will receive separate tracking numbers for each shipment at no additional cost to you.

4. Lost, Stalled, or Damaged Shipments

  • Stalled Tracking: If your tracking information has not updated for more than 10 consecutive business days, please contact us at [Your Support Email] so we can investigate the shipment.

  • Marked as Delivered: If your tracking information indicates your package was delivered but you cannot locate it, please check with neighbors, your local mail carrier, or your property manager. LinSue is not responsible for packages that are lost or stolen after a confirmed carrier delivery scan.

5. Incorrect Address Policy

It is the customer's responsibility to ensure the shipping address entered at checkout is completely accurate.

  • If you notice an error, please email us immediately. We can only update the address if your order has not yet entered production.

  • If a package is returned to the production facility due to an incorrect or incomplete address provided at checkout, the customer will be responsible for the cost of reshipping the item.

6. Customs, Duties, and Taxes (International Orders)

LinSue is not responsible for any customs fees, import duties, VAT, or brokerage fees applied to international shipments. All fees imposed during or after shipping are the sole responsibility of the customer.